Terms of Service

Last updated: 10 October 2026

These terms govern use of the Aafiya telemedicine platform (“Aafiya”, “the platform”). By signing in you agree to them. If you do not agree, do not use the platform.

1. What Aafiya is

Aafiya connects patients attending a supervised partner health centre to remote specialist doctors. It provides tools to record a patient’s history, capture vital signs and laboratory results, upload documents, schedule a video consultation, and record the resulting prescription.

Aafiya is software. It does not practise medicine and is not a healthcare provider. All clinical judgement rests with the licensed professionals using it.

2. Accounts and eligibility

Accounts are created by an administrator. You may not self-register, and the platform is not open to the general public.
Accounts are issued to a named individual and must not be shared. Every action is attributed to the account that performed it.
You are responsible for keeping your password confidential. You must change the temporary password issued to you on first sign-in.
You must tell your administrator immediately if you believe your account has been accessed by someone else.
Doctors must hold a valid licence to practise in the relevant jurisdiction and are responsible for working within its limits.

3. Patients do not hold accounts

Patients never sign in. They attend a partner centre in person, where a technician records their information and acts as their interface to the platform. Centre staff are responsible for obtaining the patient’s consent, in line with local law and the centre’s own policies, before entering their information or arranging a consultation.

4. Clinical responsibility

The platform does not diagnose, prescribe or make clinical decisions.
Aafiya includes an AI assistant that suggests follow-up questions and rates how complete a recorded history is. These suggestions are decision support for the technician. They are not medical advice, are not always correct, and must never replace clinical judgement.
Automated flags, including urgency indicators and reference ranges on results, are prompts for a human to look more closely. They are not assessments and must not be relied upon as such.
Doctors are solely responsible for any diagnosis, advice or prescription they issue through the platform.
Aafiya is not for emergencies. A patient needing urgent care must be directed to emergency services or in-person care immediately.

5. Acceptable use

You must not:

Access, or attempt to access, records of patients outside your centre or outside your clinical involvement
Export, copy or share patient information other than as needed to deliver care
Enter information you know to be false, or alter a record to mislead
Share your account, or use another person’s account
Attempt to bypass access controls, probe the platform for vulnerabilities, or disrupt its operation
Use the platform for any unlawful purpose

Access may be suspended or withdrawn where these terms are breached, including where a breach puts patient information at risk.

6. Accuracy of records

Records may be corrected where information was entered wrongly. Corrections are recorded in the audit log together with who made them and when. You must not use the editing tools to conceal or rewrite a clinical history after the fact; the record must reflect what actually happened.

7. Third-party services

Aafiya relies on third-party services, including Google Calendar and Google Meet for scheduling and video consultations. Your use of those services is also subject to their own terms. We are not responsible for their availability, and a failure in one of them may prevent a consultation from being scheduled or held.

Connecting a Google account is optional and is covered in our Privacy Policy.

8. Availability

We aim to keep the platform available but do not guarantee uninterrupted service. Access may be interrupted for maintenance, by a failure in a third-party service, or by events outside our control. Partner centres should maintain a fallback process for continuing care when the platform is unavailable.

9. Privacy

Our handling of personal and clinical information is described in the Privacy Policy, which forms part of these terms.

10. Intellectual property

The platform, its design and its underlying software remain our property. Clinical records entered through the platform belong to the patient and the partner centre that created them; we hold and process them on the centre’s behalf in order to provide the service.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for clinical decisions made by practitioners using the platform, for the accuracy of information entered by users, or for indirect or consequential loss arising from use of the platform. Nothing in these terms limits liability that cannot lawfully be limited.

12. Suspension and termination

An administrator may deactivate an account at any time, for example when someone leaves a centre. We may suspend access where we reasonably believe it is necessary to protect patients, partner centres or the platform. Deactivating an account does not delete the clinical records it created, which remain part of the patient’s medical record.

13. Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed, and material changes will be communicated to partner centres. Continuing to use the platform after a change means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the jurisdiction in which the partner centre operates, unless agreed otherwise in writing with that centre.

15. Contact

Questions about these terms can be sent to malaika@secondemployee.net.